FAQ

Is it B.R.W Society?  We get asked this a lot!  The correct way to pronounced our name is ‘brew’ society.  We wanted a cool name that was edgy and didn’t conform.  We were also listening to the Weeknd a lot during the time we launched BRW Society, and we thought if the Weeknd can drop an ‘e’ so can we!

It stands for 'BREW', we pronounce the company Brew Society.

At BRW Society, we source our tea, herbal infusions, and tisanes from all around the world, including countries such as China, Japan, India, Taiwan, Thailand, Vietnam, Europe and Africa.

Currently ten awesome people but we’re growing every month.  Fancy joining us, head over to our careers page and see what’s on offer.

Here are our top tips…

• Water - avoid tap water and opt for filtered or spring water for best results. 
• Water Temperature - get the water temperature right.
• Brewing Time - the longer you brew the stronger the flavour, use
  this guide.

Yes we do! Get in touch to find out more.  Contact us on office@brwsociety.com.

Thanks for thinking of us! Drop us an email marketing@brwsociety.com, please include links to your blog and social media.  

Please send an email to marketing@brwsociety.com and we will be in touch.

Wow, we cant wait to see it! Send the details to marketing@brwsociety.com. 

Tea is a beverage made by pouring hot or boiling water over leaves of the Camellia sinensis shrub.  After water, tea is the most widely consumed drink in the world.

We estimate that 6.4 million cups of tea are consumed per day in the
UAE.

There are many different types of tea and they can be categorised as Black tea, Oolong tea, White tea, Yellow tea and Green tea.  Herbal tea and Fruit tea (also called Tisane) are not actually tea in the true sense because they do not contain leaves from the Camellia Sinensis bush.  Instead, they are infusions.

Tea has many different profiles, a bit like fine wine, it depends on where the tea is grown, the growing conditions, soil, climate, and altitude – this all makes a huge difference to the quality of a tea.

On top of this, the process that the leaves go through and the skill of the people working the leaves will affect the tea's taste.

For example, Chinese greens and Darjeeling, have a cooling, slightly bitter, and astringent flavour, while others have sweet, nutty, floral, or
grassy notes.

Tea has a stimulating effect in humans primarily due to its caffeine content.

Tea comes from the Camellia Sinensis bush, an evergreen shrub native to China and East Asia. Tea usually grows in warm, wet climates. Large quantities are grown in India, China, Sri Lanka and Kenya but this is by no means an exhaustive list: tea can be grown in any area with the right climate and conditions. There is even a tea-growing area in Scotland, UK!

If you’re asking, we think BRW Society tea!  BRW Society is tea like you've never experienced before, incredibly delicious, colourful, and unique.

BRW Society has hundreds of high-quality, feel-good tea flavours at your fingertips delivered right to your doorstep.

Herbal ‘tea’ and fruit ‘tea’ are not really ‘tea’ because they do not contain any leaves from the Camellia Sinensis, also called the tea bush.  Herbal and fruit teas are infusions.

Growing conditions, soil, climate and altitude all make a big difference to the quality of a tea. In addition the process that the leaves go through, and the skill of the people involved, will ultimately decide a tea's taste.

Beverages that contain caffeine are considered a diuretic - the effect depends on how much caffeine is consumed.

For best results, store your tea in airtight containers and keep them away from direct sunlight.

BRW Society teabags cost on average 2AED per cup - our teas maybe a little more expensive than other big brands on the supermarket aisle but we deliver an exquisite taste of the finest teas from around the world, wrapped up in eco-friendly, plastic free packaging – we cannot do this for less than 2 AED per cup.

Tea leaves from Camellia Sinensis contain higher concentrations of caffeine
than coffee beans.  However, the brewing process affects the level of caffeine in your cuppa and because of the brewing process coffee contains more caffeine than tea. 

Tea contains an amino acid called L-theanine which slows down the absorption of caffeine when you drink it.  Great for avoiding those pesky highs and lows associated with drinking coffee.

There are many different types of chai tea, some contain caffeine and some are caffeine-free.  Traditionally chai tea has black tea as its base ingredient and therefore contains caffeine.  Try BRW Society’s Organic Yoga herbal blend for a caffeine-free alternative.

Yes some do.  Tea from the tea plant Camellia Sinensis contain caffeine e.g. black tea, green tea, oolong tea and white tea. 

We don’t like it!

That’s kinda right, tea does not expire.  However, to ensure each sip is delicious we have provided a best before date on each packet .

Some of BRW Society’s teas do contain allergens, therefore please make sure to check the ingredients list on each blend.  If you want to know more, drop us an email to info@brwsociety.com.

Yes, nearly all of our teas are suitable for vegetarians, and most of our teas are suitable for vegans. Please check the ingredient list on each blend.  However, if you have additional questions, please get in touch via info@brwsociety.com.

Flavouring can sound unnatural, but there are no nasties hiding in your tea! BRW Society use only natural flavourings in some of our tea blends.

Please consult with your medical professional about drinking teas or infusions during pregnancy or whilst breastfeeding.

We recommend avoiding excessive consumption of tea containing liquorice root and this is because studies have shown it has the potential to increase blood pressure and decrease potassium levels. Please consult with your medical professional if you need further assistance.

We work with factories in the UAE that also produce teas for other brands.
Some of these other brands have blends that contain nuts. We wanted to do the right thing and make you aware of this.

Peppermint tea is delicious, it is popular due to its clean, pleasant smell and taste.
Drinking peppermint tea can help freshen a person’s breath, and it may also have other benefits for fighting bad breath.

If you need to edit or cancel your order, email us as soon as possible at office@brwsociety.com.

Please check the following:

• has the code expired?
• if you are using more than one code, our site can only accept one code at a time.
• Lastly, please check the terms and conditions of the code and that you meet the requirement.

If this hasn’t helped, please email us at office@brwsociety.com.

• Domestic Deliveries: Fenix
• International Deliveries: Aramex

We are so sorry to hear this.  Get in touch quickly and we'll get this sorted.  Email us on office@brwsociety.com. 

We aim to dispatch orders within the same working day (Monday – Friday) of an order being placed, we then hand the order to our courier partner.

Usually you will receive Dubai orders the next working day if placed before 4pm (Monday - Friday). The rest of the UAE is 1-2 working days. 

International orders arrive within 3-5 working days via Aramex. Please allow up to 7 working days for international orders before contacting BRW Society, we cannot take any action until after that period of time.

BRW Society is not responsible for any deliveries that may be affected by customs, natural occurrences, transfer to a local courier or transportation strikes/delays, nor extra fees charged once the package has left UAE.

We are so sorry to hear this, please get in touch via office@brwsociety.com.

Delivery within UAE:  Free delivery for all online purchases over AED100.  Under AED 100 is AED 25.

International shipping: Free delivery for all online purchases over AED 350.

If you are an UAE customer, duties, taxes and surcharges will be included in your total purchase price.

For international orders, BRW Society is not liable for any additional duties, taxes or surcharges that you may have to pay upon delivery to your country. If you are unsure, please check your local authority before placing your order.

BRW Society international parcels need to be signed for.

No! Our teabags are made from SOILON. Soilon is derived from corn starch.  As a result, our teabags are biodegradable and they’re compostable.

The teabag boxes are made from FSC certified paper. This means our wood is sourced from sustainably managed forests.  We print on the boxes using vegetable-based ink.

Yes they do! Our teabag and our NatureFlex bag that’s keeps our teabags fresh in the box will break down, they are compostable.

NatureFlex is the material we use to make the clear inner bag that keeps your teabags fresh and airtight is their box.  It is made from renewable wood pulp, which means that this clear inner bag is both biodegradable and compostable! It looks like plastic but it can be composted at home.

BRW Society develop tea blends based on taste and quality, wherever possible we work with organic tea.

Our refund policy lasts 14 days. If 14 days have past since your purchase, unfortunately we can't offer you a refund or exchange.  Several types of goods are exempt from being returned. Perishable goods such as loose leaf tea cannot be returned. Accessories can be returned in original condition and packaging within 14 days after receipt of order. Return courier charges will be at your cost.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  We require receipt or proof of purchase.

Please send all refund requests to office@brwsociety.com.

If you haven't received a refund yet, please contact us at office@brwsociety.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to office@brwsociety.com.

To return your product, you will receive an email with shipping instructions. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.